Samaritans helpline

Phone helpline: 116 123
Email helpline: jo@samaritans.org 
Post helpline:
Chris
Freepost RSRB-KKBY-CYJK
PO Box 9090
STIRLING FK8 2SA

Key Features

• 24/7 access to phone line
• Free
• One to one communication
• 24 hour response time on email access
• Confidential – no contact details are displayed to volunteers
• Every 7 seconds, Samaritans answers a call for help.
• Volunteers receive roughly 35 hours blended training as well as continuous development each year to keep their skills up to date

For more information about ways to contact a Samaritan, visit the Samaritans website.

You can help by expanding this list - contact us

N/A

Due to callers anonymity, there are difficulties involved in accurately assessing the impact and effectiveness of helplines and reducing risk of those who contact the helpline. However, callers have reported:

• High levels of appreciation for the service
• Perceived the helpline to be helpful
• Have felt listened to

References:

• Coveney, C., Pollock, K., Armstrong, S. & Moore, J. (2012). Callers' Experiences of Contacting a National Suicide Prevention Helpline: Report of an online survey. The Journal of Crisis Intervention and Suicide Prevention, 33(6), 1-12. 
• Pollock, K. et al. (2010). An Evaluation of Samaritans Telephone and Email Emotional Support Service. The National Institute for Health Research and The University of Nottingham. 

You can help by expanding this list - contact us

You can help by expanding this list - contact us

Calls are confidential aside from certain situations as stated in the Samaritans' safeguarding policy. 

Calling numbers and email addresses are not displayed to volunteers. If you contact by post, name and address is needed to reply but letters are shredded once a response is provided.

If you would like to add anything extra - contact us