Type of Entry: Digital
Name: S12 Solutions
Date added: 13 December 2021
Delivery type: Digital
Owned by: S12 Solutions
Cost: N/A
Target audience: Healthcare professionals

Core Elements

S12 Solutions is an app and website platform which helps mental health professionals to efficiently complete Mental Health Act 1983 (MHA) processes.

Supporting Rationale

S12 Solutions was founded in 2017 by Amy Manning, an Approved Mental Health Professional (AMHP) and Best Interest Assessor, who had become frustrated with inefficient paper processes used to organise MHA assessment teams.

These processes often delayed assessments and increased distress and risk for the person waiting. Convinced technology could help, Amy conducted research with AMHPs, section 12 doctors and others stakeholders, before developing a platform that connected AMHPs with local, available section 12 doctors.

The platform has evolved with changing health and social care needs to become the only system able to provide the following features:

  • MHA Assessment Team organisation
  • Video Calling
  • Electronic Statutory MHA Forms
  • Section 12 doctor Claim Form creation, submission and payment

S12 Solutions' support 4,000+ AMHPs, section 12 doctors and claim processors, with 70% of England’s Mental Health Trusts represented on the platform.

Product Evaluation

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Google Play 4.7 / 5

App Store 4.6 / 5


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Wessex Academic Health Science Network completed an independent evaluation of S12 Solutions' impact in Southampton and Hampshire. For more information, read Wessex AHSN's evaluation.

Kent, Surrey and Sussex (KSS) AHSN conducted a high-level workforce analysis. For more information, read KSS AHSN workforce analysis report.

Data Protection Considerations

A Data Protection Impact Assessment (DPIA) has been completed for this product which details the data security requirements within the General Data Protection Regulation (GDPR). 

Additional Information

S12 Solutions were selected for:

  • The NHS Innovation Accelerator (NIA), NHS England’s Innovation and Technology Payment Evidence Generation Fund
  • NHS England’s Clinical Entrepreneur programme and Digital Health.
  • Highly Commended in the Best Mental Health Partnership with the NHS category at the HSJ Partnership Awards, 2021

The aim of the ZSA Resources is to introduce users to a range of existing and new resources with a connection to supporting people with their mental health, bring awareness to and help prevent incidences of suicide.  The ZSA do not endorse individual resources but instead aim to present standardised information to enable the user to make an informed decision over its use.

This resource content was developed and approved in collaboration with the resource owner. If you would like to update this content, please contact us.

Content last updated: 03/11/2022.

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