Type of Entry: N/A
Name: Hopelink
Date added: 23 March 2021
Delivery type: Digital
Owned by: Papyrus
Contact: pat@papyrus-uk.org
Website: Hopelink
Cost: N/A
Target audience: Anyone

Core Elements

HOPELINK is PAPYRUS’s digital platform that is helping HOPELINEUK callers to revisit their suicide safety plans, online.

This unique two-way safety plan is simple to set up, secure and will help to save lives. It is also accessible to users 24/7, meaning that there will be support around the clock for anyone using the service.

The first service of its kind in suicide prevention, HOPELINK is led by the user – allowing vulnerable young people to create and revisit their suicide safety plan, helping to keep them safe when they have thoughts of suicide.

Supporting Rationale

HOPELINK allows young people to work confidentially with HOPELINEUK’s trained suicide prevention advisers, empowering them to create their own care plans which they can later revisit.

Previously advisers have been able to discuss steps which help to keep someone safe but were unable to send follow-up emails or texts because of confidentiality. Now, callers to the HOPELINEUK service will be able to access their personalised suicide safety plan after their call with our adviser has ended.

Using the HOPELINK service will help to keep young people safe from suicide by acting as a reminder of the safety plan that they’ve talked through with our suicide prevention advisers, and provide a space where vital information and written support services are stored.




If you would like to add anything extra - contact us


If you would like to add anything extra - contact us

Product Evaluation

If you would like to add anything extra - contact us

Data Protection Considerations

A Data Protection Impact Assessment (DPIA) has been completed for this product which details the data security requirements within the General Data Protection Regulation (GDPR). 

HOPELINK is a completely confidential service, our HOPELINEUK advisers do not take any personal details from callers when setting up their personalised account with HOPELINK, they are simply provided with two randomly generated words which will give them access to their safety plan.

Additional Information

If you would like to add anything extra - contact us

The aim of the ZSA Resources is to introduce users to a range of existing and new resources with a connection to supporting people with their mental health, bring awareness to and help prevent incidences of suicide.  The ZSA do not endorse individual resources but instead aim to present standardised information to enable the user to make an informed decision over its use.

For more information on ZSA Resources, please refer to ZSA Policies.

Content last updated: 03/11/2022

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