Before you fill out the contact form please explore the options below as you may find the answer to your query.

To learn more about our organisation, visit our about us page.

We will try to get back to you within a 5 working days, but we are a small team so it can occasionally take us a little longer. Please be aware that we are not able to offer counselling support or clinical advice. For information on how to get urgent help or support please visit our urgent help page.

For any media enquiries please contact:

Accessing the training

“How do I sign up to the training?”

“Can I book onto the training?”

The ZSA training is online e-learning, completely free and can be accessed at any time with no sign up required. You can browse our modules on our training page.


“Do I get a certificate at the end of the training?”

“I did not receive my certificate at the end of the training”

“I spelt my name wrong on my certificate, can I get a new one?”

At the end of our training, you will be asked to provide a name for a certificate and complete the training. If you cannot find your certificate, please check your downloads folder on your computer. Before you close down the training window please check that you have spelt your name correctly, if you haven’t you can retype your name and download another certificate.

Issues with accessing training

“I cannot open the training in my browser”

“The training is not working for me”

If you are experiencing any issues with the ZSA training, please make sure that you are using a supported browser. For the best experience, we recommend using Google Chrome. Our training modules will not work on Internet Explorer, as it is no longer a supported browser.

“The training won’t accept my postcode, what should I do?”

Your postcode will need to be written in capital letters with the space included e.g. L34 1PJ. Then click the enter button on your keyboard before clicking next.

Requesting training files

“Is there a way we can monitor how many of our staff are accessing the training?”

“We would like to have your training on our organisation’s Learning Management System (LMS)”

If you are an organisation looking to roll out our training to your staff, we are able to provide our training in SCORM file format free to any member organisations. If this is something that you would be interested in having, please complete our memorandum of understanding (link) and send it to us (link)using the subject “<insert organisation name> SCORM file request”.


“How can I would like to donate some money to the ZSA?”

If you would like to donate to the ZSA or would like to learn more about the charity, please visit our donation page.


“We would like to use the ZSA as our chosen charity for our event – how do we set up a fundraising page?”

“Why does it say on Givey that I will be fundraising for Mersey Care? We would like to fundraise for the ZSA”

The ZSA Foundation is hosted by Mersey Care NHS Foundation Trust. All donations received through the Givey site go directly into the ZSA’s vital suicide prevention work.

If you would like to fundraise on behalf of the ZSA, or have any questions in regards to how fundraising on Givey works, please visit our fundraising page.